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I am not in the UK. How can I get my gear to you?

  • Firstly, you need to complete my Service & Repair Form. On submission, you'll be e-mailed a copy. Print it out.
  • Then you need to make sure that your gear is well packaged.

IMPORTANT - Include the copy of the Service and Repair Form that you printed out, with your gear.

HINT - If it's 19-inch rack-mountable and has removable rack-ears, then remove them! Your item will now be a regular shape which will be much easier to pack.

  • You'll then need to make a note of the dimensions of the package and its weight, prior to looking for a shipping agent or courier company.
  • You'll also need my contact details which are available here. Adding my VAT number and EORI number will make things a lot easier when your package hits customs.

IMPORTANT - Mark your item 'Export for Repair'. Doing so will mean that import duty will not be applicable. In fact, there should be a selection in a drop-down menu of the courier's booking form on their website which has a category like 'Repair'.

IMPORTANT - Please, please, please, insure your item for what you feel it's worth! In all the years I've been doing this, I've only had one item that was slightly damaged when returned to the customer. Please don't make it two!

It would be a good idea to let me know that you've sent me something. A tracking number means that we will both know what's going on.

If you get really stuck, please just contact me. I have a DHL Express account that I only use for importing repairs. I'd be more than happy to get you a quote. You will still need to package your item yourself, though.