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Occasionally the cost of a repair can approach or potentially even exceed the financial value of the item being repaired. If I feel that this will happen, I will contact you to discuss how we may proceed.

Some items may hold a special sentimental value that can't be expressed in financial terms. I'm quite sensitive to that and will do everything I can to help and keep costs realistic.

I'm sorry but normally, I don't repair HiFi.

HiFi is rarely repaired down to the level (component level) that I'm used to and that the EMI (electronic musical instrument) market expects. Normally of modular design, HiFi repairs often involve whole subsystems being swapped out. Unfortunately, manufacturers and distributors of consumer electronics, don't keep spare parts in stock for too long, as they used to. Hence, procuring parts is usually a nightmare.

At 60 GBP plus VAT per hour, it's too expensive for me to fix HiFi systems down to component level.

THERE ARE EXCEPTIONS... My valve experience often tempts owners of high-end valve equipment to contact me. Manufacturers and distributors of high-end HiFi, tend to stand by their products and acquiring technical literature for example, is much easier then trying to do the same with manufacturers and distributors of more popular consumer electronics. At the end of the day, if I'm able to get appropriate support on a product, I'm usually to at least have a look at it.

The whole process can take half a day but I don't think it's appropriate to charge for all of that. My charge for a straight-forward clean is just for two to three hours of my time; between 120 and 180 GBP plus VAT, assuming that no parts are required, of course.

Okay, so I never fix 'one' key, as a single key going down, is indicative of an excessive accumulation of dust and other airborne contaminants on the key-bed. I therefore, always service the entire keyboard.

Stripping a keyboard, cleaning the keyboard contact PCB, cleaning the keyboard contact PCB carbon contacts and cleaning the carbon nipples inside the rubber bubble strips is extremely time consuming. For a 61-note keyboard, the process can take between two to three hours. Then, the keyboard needs to be dried out and reassembled.

The process is less involved on keyboards that use copper spring contacts but in other ways, they're a lot more fussy, requiring precision alignment, for example.

Honest... it's worth it in the long run. If not done properly, then you're only going to be back in a few months because another key has died!

I'm afraid not.

I feel it important to maintain standards and with respect, I have no idea of the technical abilities or the equipment, customers might have. Health and safety is also a concern and I feel a responsibility to keep people safe.

Plasma Music Limited sounds bigger than it is! The reality however, is that it's just me and I don't have the infrastructure to offer technical support to those who might want to self-build.

Despite the fact that most of my products are accompanied by a fully illustrated and detailed installation manual, I appreciate that things might not always be clear, especially if English isn't the customer's first language. I'm therefore always happy to help but giving technical support for self-builds is a totally different thing.

Occasionally this happens. Perhaps I'm unable to acquire appropriate technical literature. Perhaps I'm unable to procure parts or perhaps the repair isn't cost-effective. In such circumstances, I'll contact you and advise accordingly.

I may however, still charge between 30 GBP and 60 GBP plus VAT for the time it's taken to provide you with that information.

The reason that my 'non-repair' charge isn't a fixed figure, is that some machines simply take longer to open up and fault-find than others.

My on-line store determines whether or not VAT is applicable, based on the delivery address that is entered.

Please note that delivery address and billing address may be different.

Products bought from my on-line store that are sent to an address in the UK will be subject to VAT (the current rate is 20%).

Products bought from my on-line store that are sent to an address outside the UK will NOT be subject to VAT.

My on-line store does not know your location until you input your delivery address. Once your delivery address has been entered, VAT will be calculated appropriately.

I am unable to determine import duty for every country and so please be aware that you may be asked to pay import duty prior to receiving your product.

Firstly, anything I make for the UK market, carries a statutory 12-month warranty. THAT IS THE LAW. I actually don’t think that’s good enough. Indeed, I stand by my products and with my customers!!!

Secondly, everything I make is tested, prior to being packed and shipped. Things like my power supplies are tested for twenty-four hours. The last thing anyone wants is for something not to work after it's potentially been sent halfway across the world!

I've been doing this since 1985. I love what I do, the environment I work in and my customers mean everything to me. Quite honestly, if you have an issue with a product that you've purchased from me, please don't hesitate to get in touch so that we can sort it all out.

It doesn't matter if you live in my road or on the other side of the planet. It doesn't matter if you paid for a product yesterday or five years ago. And it doesn't matter if you spent 20 GBP or 2000 GBP. What matters are virtues like trust, honesty, integrity and confidence. These things are as important to me as much as they are to you.

No, I'm afraid I'm quite reluctant to publish any intellectual property (IP).

As a micro business, I simply don't have the resources to patent designs across several territories so I need to protect myself as best as I can.

Many of my product lines are serial numbered and customers receive a 'Test Certificate / Certificate of Authentication'. This goes some way to protecting me as well as my customers.

Installation instructions are copyrighted and publication in any form and / or distribution are not permitted.

All my products are designed to be installed by anyone with a reasonable degree of related technical knowledge, experience and general competence. Some basic equipment is also necessary.

Safety is paramount. Being at the heart of any system, when installing any one of my power supplies for example, particular attention to safety must be paramount.

Despite the fact that most of my products are accompanied by a fully illustrated and detailed installation manual, I appreciate that things might not always be clear, especially if English isn't the customer's first language. I'm therefore always happy to help and I'm only an e-mail or a WhatsApp call away.

Where applicable, installation instructions supply a list of necessary tools and equipment.

If you're unsure as to whether or not you have the technical expertise to install one of my products, I strongly suggest that you seek out a local tech'.

Alternatively and if costs permit, you may want to consider sending your equipment to me, for the installation. Please just contact me if you think this may be a option.