I'm afraid not.
I feel it important to maintain standards and with respect, I have no idea of the technical abilities or the equipment, customers might have. Health and safety is also a concern and I feel a responsibility to keep people safe.
Plasma Music Limited sounds bigger than it is! The reality however, is that it's just me and I don't have the infrastructure to offer technical support to those who might want to self-build.
Despite the fact that most of my products are accompanied by a fully illustrated and detailed installation manual, I appreciate that things might not always be clear, especially if English isn't the customer's first language. I'm therefore always happy to help but giving technical support for self-builds is a totally different thing.
My on-line store determines whether or not VAT is applicable, based on the delivery address that is entered.
Please note that delivery address and billing address may be different.
Products bought from my on-line store that are sent to an address in the UK will be subject to VAT (the current rate is 20%).
Products bought from my on-line store that are sent to an address outside the UK will NOT be subject to VAT.
My on-line store does not know your location until you input your delivery address. Once your delivery address has been entered, VAT will be calculated appropriately.
I am unable to determine import duty for every country and so please be aware that you may be asked to pay import duty prior to receiving your product.
Firstly, anything I make for the UK market, carries a statutory 12-month warranty. THAT IS THE LAW. I actually don’t think that’s good enough. Indeed, I stand by my products and with my customers!!!
Secondly, everything I make is tested, prior to being packed and shipped. Things like my power supplies are tested for twenty-four hours. The last thing anyone wants is for something not to work after it's potentially been sent halfway across the world!
I've been doing this since 1985. I love what I do, the environment I work in and my customers mean everything to me. Quite honestly, if you have an issue with a product that you've purchased from me, please don't hesitate to get in touch so that we can sort it all out.
It doesn't matter if you live in my road or on the other side of the planet. It doesn't matter if you paid for a product yesterday or five years ago. And it doesn't matter if you spent 20 GBP or 2000 GBP. What matters are virtues like trust, honesty, integrity and confidence. These things are as important to me as much as they are to you.
No, I'm afraid I'm quite reluctant to publish any intellectual property (IP).
As a micro business, I simply don't have the resources to patent designs across several territories so I need to protect myself as best as I can.
Many of my product lines are serial numbered and customers receive a 'Test Certificate / Certificate of Authentication'. This goes some way to protecting me as well as my customers.
Installation instructions are copyrighted and publication in any form and / or distribution are not permitted.
All my products are designed to be installed by anyone with a reasonable degree of related technical knowledge, experience and general competence. Some basic equipment is also necessary.
Safety is paramount. Being at the heart of any system, when installing any one of my power supplies for example, particular attention to safety must be paramount.
Despite the fact that most of my products are accompanied by a fully illustrated and detailed installation manual, I appreciate that things might not always be clear, especially if English isn't the customer's first language. I'm therefore always happy to help and I'm only an e-mail or a WhatsApp call away.
Where applicable, installation instructions supply a list of necessary tools and equipment.
If you're unsure as to whether or not you have the technical expertise to install one of my products, I strongly suggest that you seek out a local tech'.
Alternatively and if costs permit, you may want to consider sending your equipment to me, for the installation. Please just contact me if you think this may be a option.
Yes. Everything I make that requires the customer to open up a machine, comes with fully illustrated and detailed installation instructions, which are available after purchase. I also e-mail customers a copy of all relevant literature, shortly before their purchase is shipped, as I'm always worried that people might miss the download link.
Items like my TCI Type 1 which are supplied fully assembled, also have literature but as opposed to an installation manual, a user guide is made available.
I appreciate that if English isn't your first language, things might not always be clear. But don't worry. I'm always happy to help so please don't hesitate to contact me if you get stuck or have any questions.
The average time between an order being received and processed to shipping, is about two weeks. When things get busy, this can double, I'm afraid so I'd kindly ask that you be patient.
Almost everything I supply is built to order which means that the first thing I do when an order is received, is procure the components required to build it.
I purchase things like printed circuit boards in small batches of usually five or ten. PCBs for smaller items like Eclipse or my CR2032 adapter for the Marshall JMP-1, are bought in batches of fifty or a hundred.
Plasma Music Limited isn't a big company employing loads of people. Being a 'micro business' designing and manufacturing peripherals for a rather small market (vintage music technology), means that I just don't have the resources to buy in significant quantity of components, for example. Hence, I'm unable to hold substantial stock. On a side note, that's also the reason why my stuff may seem a bit pricy; buying components in quantity, inevitably reduces the respective unit cost and I just can't do that, I'm afraid.
Anyway, things sometimes get delayed, especially when distributors don't have everything I need for a specific build in stock. When that happens, I have to go on the hunt.
You're more than welcome to contact me via any means available here although my preferred method is e-mail.
If you are not in the UK but would like to talk, I'm very happy to take WhatsApp calls on +44 7786 265053. Just message me first so that we can arrange a mutually convenient time.
And of course, Plasma Music Limited also has a Facebook page.
All my shipping prices can be found here.