FAQ Category: FAQS - ON-LINE STORE

As of 12th August 2026, the EU and Norway have introduced a new EPR compliancy requirement for all bodies exporting to the EU and Norway.

EPR stands for Extended Producer Responsibility.

Of course I'm totally up for reducing packaging waste, microplastics and anything that protects our precious environment. The implementation of the EPR legislation however, is quite simply awful and will mean that cross-border trade within the EU and not just trade from outside the EU, will be severely affected. Some of the requirements are listed as follows:

• Registration needs to be completed separately for each EU member state and Norway.
• The cost of registration and requirements varies between member states.
• An authorised representative must be registered in each member state and Norway.
• An authorised representative must have insurance specifically for the job of being a representative.
• There is a cost for disposing of packaging waste which must be paid annually in each member state and Norway.
• Records of packaging must be maintained and submitted to each member state and Norway.

It is with deep regret therefore, that I am suspending the supply of my products to the EU and Norway until such time that Plasma Music Limited is EPR compliant in all relevant EU member states and Norway.

The EU and Norway could have made the application process so much easier. While the EU says publicly that all businesses are treated equally, the resources required for a small business to become fully EPR compliant in each EU country and Norway is the same that is required for large corporations to become fully EPR compliant in each EU country and Norway. It seems apparent therefore, that while a good idea, the implementation of EPR registration is almost designed to make life difficult and in some cases impossible, for artists, creators, hobbyists and micro-businesses. 

I have registered feedback with the EU feedback portal here. You don't have to be an EU citizen to register for feedback. You can read what I wrote here. I also signed an online petition here.

Up until 1st July 2026, items entering the EU with a value of less than 150 Euros were exempt from import fees. This is no longer the case and  ALL items are now subject to EU import duty, irrespective of value.

It is very complicated for a small business like Plasma Music Limited to calculate duty as each EU state has its own rate of VAT and duty. Also, the scale is not linear.

When purchasing items from within the EU, please be aware that you may have to pay additional charges when you receive them. I'm so sorry.

Indeed, the manufacturer of the chip that's at the heart of my Oracle JMP-1 battery eliminator for the Marshall JMP-1, states a 100 year data retention to quantum trap (the technology employed to retain memory without a battery). The 100 year period begins as soon as the device is initially powered up.

Yes. Please visit just my on-line store.

I'm afraid not.

I feel it important to maintain standards and with respect, I have no idea of the technical abilities or the equipment, customers might have. Health and safety is also a concern and I feel a responsibility to keep people safe.

Plasma Music Limited sounds bigger than it is! The reality however, is that it's just me and I don't have the infrastructure to offer technical support to those who might want to self-build.

Despite the fact that most of my products are accompanied by a fully illustrated and detailed installation manual, I appreciate that things might not always be clear, especially if English isn't the customer's first language. I'm therefore always happy to help but giving technical support for self-builds is a totally different thing.

My on-line store determines whether or not VAT is applicable to your purchase, based on the delivery address that is entered.

Please note that delivery address and billing address may be different.

Products bought from my on-line store that are sent to an address in the UK will be subject to UK VAT (the current rate is 20%).

Products bought from my on-line store that are sent to an address outside the UK will NOT be subject to VAT.

My on-line store does not know your location until you input your delivery address. Once your delivery address has been entered, VAT (if applicable) will be calculated appropriately.

I am unable to determine import duty for every country and so please be aware that you may be asked to pay import duty prior to receiving your product.

Firstly, anything I make for the UK market, carries a statutory 12-month warranty. THAT IS THE LAW. I actually don’t think that’s good enough. Indeed, I stand by my products and with my customers!!!

Secondly, as of 27th September 2026, everything available in my online store carries the EU GARAN label offering a free 5-year warranty.

Everything I make is tested, prior to being packed and shipped. Things like my power supplies are tested for twenty-four hours. The last thing anyone wants is for something not to work after it's potentially been sent halfway across the world!

I've been doing this since 1985. I love what I do, the environment I work in and my customers mean everything to me. Quite honestly, if you have an issue with a product that you've purchased from me, please don't hesitate to get in touch so that we can sort it all out.

It doesn't matter if you live in my road or on the other side of the planet. It doesn't matter if you paid for something yesterday or five years ago. And it doesn't matter if you spent 20 GBP or 2000 GBP. What matters are virtues like trust, honesty, integrity and confidence. These things are as important to me as much as they are to you.