Yes. Everything I make that requires the customer to open up a machine, comes with fully illustrated and detailed installation instructions, which are available after purchase. I also e-mail customers a copy of all relevant literature, shortly before their purchase is shipped, as I'm always worried that people might miss the download link.
Items like my TCI Type 1 which are supplied fully assembled, also have literature but as opposed to an installation manual, a user guide is made available.
I appreciate that if English isn't your first language, things might not always be clear. But don't worry. I'm always happy to help so please don't hesitate to contact me if you get stuck or have any questions.
The average time between an order being received and processed to shipping, is about two weeks. When things get busy, this can double, I'm afraid so I'd kindly ask that you be patient.
Almost everything I supply is built to order which means that the first thing I do when an order is received, is procure the components required to build it.
I purchase things like printed circuit boards in small batches of usually five or ten. PCBs for smaller items like Eclipse or my CR2032 adapter for the Marshall JMP-1, are bought in batches of fifty or a hundred.
Plasma Music Limited isn't a big company employing loads of people. Being a 'micro business' designing and manufacturing peripherals for a rather small market (vintage music technology), means that I just don't have the resources to buy in significant quantity of components, for example. Hence, I'm unable to hold substantial stock. On a side note, that's also the reason why my stuff may seem a bit pricy; buying components in quantity, inevitably reduces the respective unit cost and I just can't do that, I'm afraid.
Anyway, things sometimes get delayed, especially when distributors don't have everything I need for a specific build in stock. When that happens, I have to go on the hunt.
You're more than welcome to contact me via any means available here although my preferred method is e-mail.
If you are not in the UK but would like to talk, I'm very happy to take WhatsApp calls on +44 7786 265053. Just message me first so that we can arrange a mutually convenient time.
And of course, Plasma Music Limited also has a Facebook page.
All my shipping prices can be found here.
